Contact Details

Zoe Penny  Tel 0161 476 3301 or Mobile/Whatsapp 07903 162041  Email: [email protected]

Please see below for terms and conditions for goods and services.  If you have any queries, please do contact me.

By booking an appointment and paying your deposit/attending your first treatment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Service Scope and Single-Sex Policy

1.1. Female-Only Environment: As a lone female therapist operating in the UK, all treatments are strictly provided on a single-sex, female-only basis.
1.2. Gender Identity: In accordance with the Equality Act 2010 and related UK Supreme Court guidance, this service is offered exclusively to individuals whose biological sex is female. This single-sex exemption is a proportionate means of ensuring the privacy, dignity, and personal safety of the lone female therapist. 1.3. Right to Refuse/Verify: The Therapist reserves the right to decline treatment or refuse entry to any individual who does not meet these biological female criteria.

2. Consultation and Booking

2.1. Health Declaration: All clients must complete a confidential health and medical consultation form before their first treatment. Treatments may be refused or modified if contraindicated.
2.2. Booking and Deposits: A non-refundable deposit may be required to secure your booking. The remaining balance is due at the time of the appointment, payable via bank transfer, card reader or cash

3. Cancellation and Late Policy

3.1. Client Cancellations: Clients must provide at least 48 hours' notice to cancel or reschedule an appointment. For cancellations made after this period, the deposit will be forfeited

•  Deposits are non-refundable. In the case that you reschedule your appointment at least 48hrs before the treatment, your deposit will be carried forward once only.

• No-shows and last-minute cancellations of less than 48 hrs notice will be charged in full, less the amount paid for the non-refundable deposit.

3.2. Lateness: If a client arrives late, the treatment time will be reduced accordingly to respect the Therapist's schedule. The full treatment price will still apply.
3.3. Therapist Cancellations: If the Therapist must cancel due to illness or unforeseen circumstances, the client will be offered the choice to reschedule or receive a full refund

4. Privacy and Data Protection

4.1. GDPR Compliance: The Therapist will collect, process, and securely store your personal and medical data in accordance with the Data Protection Act 2018 and GDPR.
4.2. Confidentiality: All client information and consultation details will remain strictly confidential and will not be shared with third parties without the client's explicit consent, except in cases where there is a legal obligation or a risk of harm to the client or others.

 5. Limitation of Liability

5.1. Medical Disclosures: It is the client's responsibility to disclose all medical conditions, surgeries, or medications during the consultation. The Therapist shall not be liable for any injury or adverse reaction if the client fails to disclose relevant medical information.
5.2. Personal Belongings: The Therapist assumes no responsibility for the loss, damage, or theft of personal belongings during the session.

1. We reserve the right to refuse any treatment or service that is not in the best interest of a client’s health or well-being

2. We reserve the right to refuse services to anyone disrespectful, disruptive, rude or offensive.

3. A child under the age of 16 or a vulnerable adult will need to be accompanied by a responsible adult ( family member or carer). The responsible adult will also need consent to the treatment by signing the consultation form on their behalf.

4. Please be aware that a treatment room is a very unsuitable and potentially dangerous place for children and therefore children cannot attend appointments.

5. We reserve the right to change the prices and availability of our treatments, without any prior notice.

6. Any treatment times shown on our price lists etc, are for guidance only. They are intended to indicate the total time for the appointment and not just the duration of the treatment.

7. The cost for services provided must be paid in full upon completion of your treatment.

8. There is a no refund policy for holistic or beauty treatments (including those at pamper parties) which have already been provided. In the unlikely event you are not happy with your treatment, please contact as soon as possible, within 5 days, so I can inspect my work. If the problem is due to a fault with products or workmanship, I will make every effort to rectify the problem to your satisfaction, free of charge.

9. Free services will not be offered where customers have not followed the correct aftercare or any other incident which is not the fault of the therapist. 

1. Gift vouchers are strictly valid for 6 calendar months from purchase and must be brought with you in exchange for treatments. The expiry date will be indicated on the gift voucher.

2. Gift vouchers cannot be refunded, exchanged for cash or other denominated vouchers.

3. If the cost of your treatments or goods is for a higher amount than the face value of the voucher(s), the difference can be paid by cash or PayPal. If a purchase is for a lower amount, no change can be given.

4. If full payment is not received or is retracted (e.g. credit card payments are charged back) the voucher(s) will not be dispatched or any vouchers dispatched will become void and therefore unusable

5. Gift Vouchers can be exchanged for services. However, due to changes to our services provided, we cannot make any promises or guarantees that the goods or services we currently provide will be available in the future

Loyalty Card

• There is a discount scheme for regular customers.  If you wish to join this scheme, please ask at your appointment or sign up here

• Earn 1 point per £  you spend on treatments and earn 50 points when you refer a friend. Once you have 100 points, you will have £5 off any full-priced treatment.

• It is the customer's responsibility to keep their loyalty card in a safe place; discounts cannot be offered when loyalty cards are mislaid or lost. Loyalty card redemptions can only be made against full price treatments, NOT discounts or offers

Discounts

•  Only 1 discount or offer can be used at a time for any product or service I provide.  Discounts cannot be applied retrospectively to treatments, products or courses which have already been purchased.

ACCREDITED COURSES

Terms and Conditions for Courses

• Students are responsible for their own study and will need to complete the relevant home study, assessment, practical training or case studies before they can complete the course

• The practical training day will be booked for a mutually convenient date.

• Changes to the practical training date will incur a £100 rescheduling fee

• If full payment has already been made but the course has not been started, cancellations can be made in writing to [email protected] within 14 days and a full refund will be returned to you within 30 days

• Refunds are not available for any courses which are ongoing or have already taken place.  If you are not happy with any aspect of the service you have received, please contact me to discuss the matter further.

• Certificates will be issued on successful completion of your theory assessment, practical day(s) or case studies.  Replacement certificates are available at a cost of £10.

• Pay as you go instalments can be made for course packages, details of which are on the individual website course listing.

NON ACCREDITED WORKSHOPS

• Payments for workshops and kits are due at the time of making the booking. Payment can be made by cash, BACS transfer or Paypal.

• Cancellations - if you book for the workshop and change your mind, you will need to cancel within 14 days of making your booking. Refunds will be issued within 30 days

• Refunds will not be given after the workshop has been completed.

• Changes of date - changes of date incur a rescheduling fee.

Payments

UK

• Payments can be made securely with your credit/debit card. Your card details are never released to us.

• For BACS Bank Transfer payments, please contact us on 07903 162041or [email protected]

Privacy and Security: We do not hold any credit card information at any time - all card transactions are done via a secure card processor (PayPal) which will process the data on a secure server and safe environment. Neither your card nor personal details are stored.

REFUNDS AND CANCELLATION POLICY

Goods - Products, Clothing, Accessories and Ingredients - Damages and Returns

• Please contact me in writing (email [email protected]) before returning goods or cancelling orders for goods and services.

• For goods which are damaged in transit, please contact us within 24 hrs; we will require photographic evidence or the goods returned to us, in which case we will meet the postage cost. Where possible, a replacement will be sent out to you within 48 hrs of receiving photographic evidence or the returned goods and where this is not possible, a full refund (minus the original postage costs) will be sent to you.

• In the case of unwanted items/returns, the item(s) must be returned within 14 days of receiving your goods with a receipt (if bought in person), in their original packaging, with labels intact, unopened, unused and fit for resale.  For returns, Postage costs will be met by the customer.  On compliance with the above terms, a full refund (minus original postage cost to send the item to you) will be made within 30 days.

• Goods purchased with Gift Vouchers or bought as sale items can be exchanged as long as they are fit for resale but not refunded in cash or any other payment method

• We strongly advise that you choose recorded/tracked delivery or obtain a certificate of posting from the Post Office (or equivalent proof of posting for overseas postal services) in case the item(s) get lost or damaged.

• Refunds or Replacements can not be made where returned items are lost/damaged in the post

• Refunds are not available for digital goods which you have already received.

Digital Goods

• Items such as Ebooks and Printables will be emailed to you after purchase.  Please check your inbox and spam box and then contact us if you don't receive them.

• Refunds are not available for digital goods which you have already received

Other Companies

This website blog includes reviews on products sold by other companies and often includes links to their products. If you shop on another company's website, please refer to their terms and conditions for purchase.

• You will be able to choose which postage/shipping service you require during the checkout process.

• Please note, we do not make any profit on the postal/shipping charges - these are the rates we are charged, plus at most 50p for parcel packaging and handling time and a flat rate for letters.

• Please ensure that you choose the correct option for the speed in which you would like your order to be delivered and for the country you would like the letter (max 1 inch depth) or parcel to be sent to.

• Make sure that your postal address is correct and up to date on PayPal. We cannot be held responsible for parcels which are sent to wrong addresses

• If you are not in when your parcel arrives and a card is left by your postal or courier service, make sure that you arrange for a recollection or pick up. We cannot be held responsible for parcels which are sent back to us.

• If you are at work during the weekdays and unable to receive your parcel at your home address, we are happy to send it to your work address, but need to be informed of this before posting.

• Where uncollected items are returned to us by Royal Mail/Courier, customers will have to repay postage.

• Overseas customers may be required to pay customs charges - please check with the relevant agency in the country you reside in

General Shipping Information

• Items will be despatched within 3 days from the morning we receive your order.

• Delivery Times (during normal mail service) are 1-2 days in the UK and 5 working days for International. We ship three times a week, on Monday, Wednesday and Friday. Please note that during busy times of the year (Christmas, January Sales) we do require a minimum 5-7 days order processing time. We will advise of the despatch date on receipt of your order if required.

• Missing or Lost Parcels If your item is delayed or missing and has been sent by Royal Mail, we have to wait 10 working days (UK), 20 working days (Europe) and 25 working days (Rest of the World) before this can be reported and the goods reshipped or money refunded. These timelines are set by Royal Mail and are mandatory.

• International Customers - please note that the max weight we can send is 2kg via Royal Mail. All orders above that weight will have to be sent via Courier - please contact us for a quote if required.

• International Tracked and Signed For packages are usually delivered within 5 working days. Some countries with tight security controls (e.g USA) or remote areas with a slow internal mail system can take longer. Unfortunately, this is out of our control

PAMPER PARTIES

• A Deposit of 50% is applicable. This is non-refundable and non-transferable and can be paid by bank transfer, cash, or PayPal at the time of booking.

• The remaining Balance is payable by PayPal or BACS transfer at the latest 2 weeks before the Pamper Party/Event or cash on the day.

• Cancellations can be made in writing (email) within 14 days of the date of making your booking

• Any refunds for payments for pamper parties which are cancelled within 14 days of making the booking will be paid within 30 days (less the 50% deposit which is non-refundable and non-transferable)

• Bookings which are made and rescheduled to a different date will incur an administrative charge of £100, payable at the time of rescheduling.

ON SITE CORPORATE AND COMMUNITY EVENTS

• An invoice will be raised at the time of booking. Payment terms are within 30 days.
  Payment details are on the invoice.
  

• Due to the potential loss of earnings for self-employed therapists

• Events which are rescheduled less than 1 week before the original event date will incur an administrative charge of £100 per therapist per day

• Events which are cancelled with less than 48 hours' notice are still payable in full.
  

Last Updated: 2026

This Privacy Policy explains how Zoe Penny trading as Revive Holistic and Beauty Therapies ("I", "me", "my") collects, uses, and protects your personal information when you visit my website, subscribe to my newsletter, or complete a client consultation form.

1. What Information I Collect

I only collect the information necessary to provide my services and content to you:

• For Newsletter Sign-Ups: Your name and email address.

• For Client Consultation Forms: Contact details, emergency contact info, and confidential health or medical history required to safely perform beauty treatments.

• For Website Visitors: Basic, anonymous technical data collected via cookies (like pages visited).

2. How I Use Your Information

I use your data lawfully under the UK GDPR for specific reasons:

• Consultation Forms (Consent & Legal Obligations): To assess your suitability for treatments, ensure your safety, and comply with my professional insurance requirements.

• Newsletters (Consent): To send you beauty tips, blog updates, and promotional offers. You can opt out at any time using the "unsubscribe" link in any email.

• Website Management (Legitimate Interests): To keep my website secure and understand how visitors use it.

3. How Your Data is Shared

Your personal and confidential data is never sold or rented to third parties. I only share your information with trusted service providers who help me run my business, including:

• My email marketing platform (for the newsletter).  Newsletter data is kept until you choose to unsubscribe

• Secure digital form or booking systems (for consultations)

• IT support or website hosting services

• Safeguarding and Welfare: I may also share your information with relevant healthcare professionals, emergency services, or local authorities if I have a serious concern regarding your immediate welfare, health, or safety, or the safety of others

• Retention for Insurance Rules: To maintain my professional liability cover with Associated Beauty Therapists (ABT), I am required to record details for each session. I will securely retain your consultation forms and treatment history for a minimum of 7 years from the date of your last treatment. If a client is under the age of 18, their specific treatment records will be safely archived for 7 years after they reach the age of majority (18).

4. How I Store and Protect Your Data

• Security: I use secure, password-protected electronic systems to store your information. Your health and medical data from consultation forms is treated as strictly confidential and is restricted only to me. The only exception to this rule is to respond to safeguarding concerns (see point 3)

• Any online card payments are processed through a secure server. This information is not stored after the payment has been made.

• We will not sell, distribute or lease your personal information to third parties. The only exception to this is if we have a concern for your safety or the safety of the general public in relation to yourself. In which case we have a duty to inform health and social care professionals.

• Retention: I keep your consultation forms for as long as required by my insurance provider and UK legal standards (typically 7 years after your last treatment). Newsletter data is kept until you choose to unsubscribe.

5. Your Legal Rights

Under UK data protection law, you have rights regarding your personal data. You can ask me to:

• See what information I hold about you.

• Correct any mistakes in your data.

• Delete your data (unless I have a legal or insurance obligation to keep it).

• Stop sending you marketing emails.

To make a request, please contact me

6. How to Complain

If you have any concerns about how I handle your data, please contact me first. If you are not satisfied with my response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

How we use cookies
A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies, or you can use private browsing if you prefer.

Cookies can also be manually deleted; to do this, visit the help section of the particular browser you use, e.g Internet Explorer, Firefox, Chrome help sections.

Cookies we use

• Social Buttons: we use these to enable you to share information you find on our site

• Partner links: Cookies are used by third-party companies when partner retailer links are clicked to administer the affiliate revenue system. These are required to operate the service. No personal information is collected.

• Links to other websites - Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.